Returns & Exchanges
At SAM, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn fashion items. Whether you need a different size or a full refund, our team is here to ensure your shopping experience remains effortless.
Initiate Your Request
Log into your SAM account and select the order you wish to return to receive a pre-paid shipping label and a unique Return Authorization number.
Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing